OUR RETURN POLICY:
We love happy customers!
Unused items may be returned or exchanged in their original packaging.
Damaged or defective items may be returned for full refund or exchange.
All discounted and food items are final sale.
In-store returns and exchanges are possible with original receipt within 14 days of the date of purchase. Online purchases may be similarly returned within 90 days from the date you received your order.
HOW TO MAKE A RETURN BY MAIL:
For unused merchandise: Please return your item to us with a copy of our RETURN FORM. Please repack the item in its original packaging and the original shipping container. Please note that shipping costs are non-refundable and returns do not include prepaid shipping.
For damaged or defective merchandise: Please contact us at 718-852-COOK between 11:00 am and 6:00 pm EST, Monday through Friday, to report receipt of a damaged item. We require images of any damaged item(s) and the packaging they came in. Once documentation is provided, we will arrange for pick-up and either refund or send a replacement.